Make Yours Forever.

WE'RE HIRING

Customer Service Representative

Forever Brands is a world leader in online and direct sales of innovative luxury jewelry products. Our three brands; Diamond Nexus, 1215 Engagement, and The Nexus Design Studio offer customers worldwide a range of exquisite engagement rings, fine jewelry, and fashion items sold directly through our websites and Contact Center. It’s fun to sell our products because they are highly emotional items that bring happiness to our clients. Our products celebrate hallmark moments in our client’s lives, weddings, anniversaries, birthdays, and merry holiday seasons. We’re not selling tires or nuts and bolts. We are selling things that bring real tears of joy to people’s eyes. It’s pretty cool. We earn our customer’s respect and admiration through sage advice, honest dialog and a willingness to go above and beyond. We look to recruit talent that is truly excited about the idea of helping people create magic moments that we get to be a part of. Sound like something that would motivate you every day?

We are currently looking to add a CSR to our team at our Franklin, Wisconsin, Corporate Headquarters.

Essential Duties and Responsibilities:

  • Develop and grow relationships with inbound customers.
  • Introduces customer to product and programs.
  • Setup and maintain customer information in CRM and ERP systems.
  • Collaborates with the customer to gather information regarding desired jewelry design.
  • Completes sales in a timely manner.
  • The ability to communicate with customers via phones and live chat.
  • Actively engages, communicates and supports customers through the sales process.
  • Actively communicates with all team members.
  • No outside sales or cold calling.

Skills & Qualifications:

  • Demonstrates sales skills with a successful record of attaining or exceeding monthly sales goals. High-end sales or luxury products preferred.
  • Able to work independently and make a decision in the best interest of the customer and the company.
  • Customer focused displaying active listening skills.
  • Ability to build relationships, solve problems and impact and influence others.
  • Able to multi-task and prioritize activities according to importance and urgency.
  • Able to communicate effectively with customers, peers, and management.
  • Ability to work varied call center hours.
  • Must be Tech Savvy with ability and desire to learn new technology.
  • Must have a strong understanding of social media and live chat.
  • Computer Proficiency: Customer Management System (Magento / Salesforce), Word, Excel, Email, and Live Chat

Compensation and Benefits:

Standard Benefits: Health/Dental/LTD/Life Insurance. Supplemental Options for STD and LTD. Paid Time Off and Flex Days Benefits. 401k.

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • All the designer coffee and pizza you can drink or eat.
  • Hard working but laid back culture. Please follow us on Facebook, Instagram, Twitter, U-Tube and our internal blog at www.diamondnexus.com.

Web Developer

Forever Companies is a world leader in online and direct sales of innovative luxury jewelry products. Our three brands; Diamond Nexus, 1215 Engagement and Forever Artesian offer customers worldwide a range of exquisite engagement rings, fine jewelry and fashion items sold directly through our websites and Contact Center.

We are currently hiring a Web Designer/Developer at our Franklin, Wisconsin Corporate Headquarters, who will provide a high level of service and support to our multiple brand operations. We are looking to hire an experienced web developer with a proven track record of developing and supporting dynamic websites and online applications.

Primary Responsibilities:

  • Participate in the design and development of our business-to-consumer e-commerce sites
  • Ensure strong site functionality and a best-in-class customer experience
  • Optimize site conversion and ROI
  • Participate in the design and development of web forms with integration to relational databases
  • API programming to 3rd party systems including payment systems and email service providers
  • Work with our Marketing Department to be jointly responsible for the design of web pages
  • Assist IT Management Team in planning of overall company strategy regarding web properties
  • Search engine optimization using Moz or similar tools
  • To monitor and optimize web site technical performance.

Minimum Skills/Qualifications:

  • Minimum of 2-3 years full-time experience with HTML, CSS, Javascript, JSON, AJAX
  • LAMP (Linux, Apache, mySQL, PHP) environment
  • MVC architecture knowledge
  • Object-oriented development mentality
  • CMS (WordPress, Drupal, Joomla, etc)
  • Photoshop experience
  • Artistic sense of web design
  • Ability to work with and communicate clearly with non technical end user
  • A passion to use technology to solve business challenges
  • Good organization skills and attention to detail
  • Ability to work in a fast-paced environment and handle multiple projects
  • Independent and team worker

Pluses include:

  • Experience with Magento or other business-to-consumer e-commerce software
  • Knowledge of Google Analytics, AdWords, Tag Manager, Merchant Center, etc.
  • Experience with integrating web sites to Email Service Providers (Listrak, ConstantContact)
  • Knowledge of Payment systems (Authorize.net, Paypal)
  • Experience with Order Management/ERP (Fishbowl) and/or CRM (Salesforce) systems
  • Bachelor Degree Preferred

Compensation and Benefits:

Excellent benefits package including: Health/Dental/Disability and Life Insurance. Supplemental Options for STD and LTD. Paid Time Off, vacation and Flex Days Benefits. 401k

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • Employee Discounts and Incentives.
  • All the free designer coffee and pizza you can drink and eat in our Café.
  • Hard working but laid back culture in a very successful and fast growing company.
  • Hours: Monday - Friday, 9am-5pm; normally. During the Holiday season the hours can be longer and we work some weekends because we are Santa’s Workshop.
  • Wages: Highly competitive and based on experience.

Quality Control and Fulfillment Specialist

Forever Companies owns and operates Diamond Nexus, Forever Artisans, and 1215 Engagement. Mark Twain once remarked “They didn’t know it was impossible… so they did it.” We take this to heart every day.

We perfected a stone that is better than a mined diamond. It costs less, so we charge less. We made fine jewelry attainable and challenged marketing hypnotism that an engaged couple has to spend three months’ salary on a ring. That’s ridiculous.

We created a special place in our Wisconsin workshops, where all the people we need to serve our customers are gathered under one roof: Designers, artisans, goldsmiths, customer care specialists, the folks who pack the boxes and load the trucks. We can talk to each other and solve problems. We work hard. We are committed to each other, and together we care for our customers like they are part of our family.

We are currently looking to add a Quality Control and Fulfillment Specialist to our team at our Franklin, Wisconsin, Corporate Headquarters.

Essential Duties and Responsibilities:

  • Receives and inspects products received from vendors according to current procedures.
  • Checks quality on orders picked from inventory and the Production Department.
  • Monitors communication with internal Customer Service department, internal Production Department, and external vendors.
  • Prepares, assembles, and tracks signature stone certifications.
  • Tracks stone usage, counts, and cycle, adjusts inventory.
  • Maintains a safe minimum of all stones by submitting a weekly purchase order to our vendor or by pulling stones on consignment with vendors in the short-term.
  • Completes appraisals for each brand: Diamond Nexus, 1215 Engagement, and Forever Artisans.
  • Maintains the work area and equipment in a clean and orderly condition.
  • Troubleshoots any order problems with the assistance of other team members.

Education and Experience:

  • Minimum of a high school diploma or equivalent.
  • Experience in the jewelry industry a plus.
  • Must have excellent written and verbal communication skills.

Job Knowledge, Skills, and Abilities:

  • Must have excellent computer skills and good knowledge of all Microsoft Office applications, especially Excel and Word.
  • Knowledge of inventory controls policies and procedures.
  • Knowledge of inventory management systems. Fishbowl Inventory Management system is a huge plus!!!
  • Excellent organizational skills.
  • Pays close attention to detail.

Physical Demands:

  • Required to sit for long periods of time.
  • Using a computer all day.
  • Requires ability to lift occasionally up to 20lbs.

Work Environment:

  • Work performed in an office environment.
  • Occasionally working in a shop environment where exposure to shop elements such as noise, dust, odors, and fumes is possible.
  • Will be required to perform other duties as requested, directed or assigned.

Compensation and Benefits:

Standard Benefits: Health/Dental/LTD/Life Insurance. Supplemental Options for STD and LTD. Paid Time Off and Flex Days Benefits. 401k.

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • Free pizza: Yup, all the frozen pizza you could ever want and a pizza oven that will cook it to perfection. Never go hungry again; we have you covered!
  • Free coffee: Who doesn’t love a good caffeine buzz? Our employees skip the Starbucks stop and enjoy all the designer coffee they want.
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as awesome as we do there are always new reasons to celebrate. We love getting everyone together throughout the year to bond with a few cold ones.
  • Casual environment: Leave the suit and tie at home; they’re not needed here.

Level 2 Bench Jeweler

As a Bench Jeweler at Forever Companies, you will work as part of a dynamic team a world-class jewelry production operation. You’ll craft jewelry for all of our Forever Companies brands and execute a multitude of tasks that all have the purpose of meeting our high quality standards, our production and delivery schedule, and most of all, the expectations of our customers. With every piece we create, our goal is to show our customers what a difference quality American manufacturing truly makes.

You will also have an opportunity to work with our master designers and metalsmiths and you will learn intricate techniques and state-of-the-art practices that will help you grow in your skills and job.

Functions

Performs daily aspects of bench jeweler production including, stone setting; fabrication, refurbishing and repairs, sizing of Rings, and metal polishing.

Qualifications:

  • Bench Jeweler 1-3+ years experience
  • Stone Setting, must have experience setting center stones and various side stone styles.
  • Ring Sizing
  • Jewelry Repair
  • Experience with Gold, Platinum, and Silver setting, a plus
  • Knowledge of jewelers tools, equipment, and machinery
  • Attention to Detail and Quality.
  • Experience working in a manufacturing and high-volume production environment is a plus.

Physical Requirements:

  • The ability to lift up to 40 lb.
  • The ability to perform repetitive hand and eye procedures.
  • The knowledge and ability to work with standard jewelry chemicals.

Compensation and Benefits:

Excellent benefits package including: Health/Dental/Disability and Life Insurance. Supplemental Options for STD and LTD. Paid Time Off, vacation and Flex Days Benefits. 401k

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • Employee Discounts and Incentives.
  • All the free designer coffee and pizza you can drink and eat in our Café.
  • Hard working but laid back culture in a very successful and fast growing company.
  • Hours: Monday - Friday, 7am-3pm; normally. During the Holiday season the hours can be longer and we work some weekends because we are Santa’s Workshop.
  • Wages: Highly competitive and based on experience.