Careers and Culture

We’re changing the world one perfectly grown diamond at a time, and having an amazing time doing it. Join us.

Our Purpose

To empower customers to own engagement rings and fine jewelry that represent a superior value proposition, and an ethically and environmentally better choice.

Our Vision

To disrupt the legacy diamond business and become the most dominant, profitable, valuable and market-leading company for customers looking for an alternative to mined diamonds.

Our Values

Our values define how we, the owners, employees and stakeholders of forever companies operate. How we do business and the decisions we make every day while working in and running the company. We will always be guided by these following five values:

One

Dedicated to Our Customers

Treat customers as you would want your mother (or yourself) treated.

Customer service is not a department, it’s our culture. Whatever your role may be, if you’re not serving the customer directly, you’re serving someone who does.

For Forever Companies, and you, to succeed, we must all understand this:  Our objective is to make our customers feel special and cared for. From the care we take in crafting a customer’s special piece, to the way we package it, to the way we sell it, to the way we service it – we don’t disappoint them. In fact, we constantly find ways to surprise our customers with meaningful care, concern and above-and-beyond service. We treat them with love and respect, we don’t ever oversell or try to talk them into a sale that’s not right for them.

This means that once in a while we may take a loss on a customer’s order. That’s OK. We trust our people to balance what’s good for the company and what it takes to make it right for the customer and make the best long-term decision.

Two

Dedicated to Our Employee’s Growth and Happiness

Unhappy employees don’t make happy customers.

We think of the company as a tribe: a group of interconnected people with a common objective. Every member of our tribe has responsibilities that help contribute to the success of the tribe, and the tribe has responsibilities to provide for the well-being of its members.

If you are a member of this company, you are a member of our tribe and you will be honored and valued, supported and listened to. You will be given open and truthful assessments of your performance, and your opinion and voice will be considered and respected.

We spend a third of our lives at work, and you will have a safe, secure, fun and positive place to do that work. If you are ambitious, talented and effective, and want to advance your career, we will invest in you and help you on that path.

Three

Dedicated to Profitability

If we don’t make money we can’t do cool and rewarding things.

Profitable companies are fun to work for. They compensate their people well, have great work environments and job security, create opportunities for advancement and growth, and they have an atmosphere of success and accomplishment.

Unprofitable companies are faced with tough and energy-sapping decisions and situations such as downsizing, no expansion capital, inability to reward achievers, no upward mobility, and a dismal atmosphere of failure. Unprofitable companies suck to work for.

We are all faced with multiple decisions every day that affect profitability, and it is the ongoing responsibility of all of us to be mindful of profitability. It is in everyone’s best interest to build a sustainable, thriving and lasting organization.

Four

Communication and Candor

Without open talk and honest feedback, we make poor decisions.

We act among ourselves with kindness and courtesy, but we also believe in the power of communication and straight-talking honest candor. We communicate and assess with respect, but also with frankness and with truth. We confront issues directly, but always from the standpoint of caring personally.

We don’t long tolerate hoarding information, playing politics or hiding our true thoughts, feelings and ideas in an effort to be diplomatic, or worse, to protect our turf. We value those who speak truth to power.

All our team members have the right to and should expect honest and timely feedback on their performance and their career path. Likewise everyone in the company needs to have the trust and confidence that our culture, leadership and our tribe will protect anyone speaking their mind. While personal attacks are never acceptable, ideological disagreements about our business decisions, our systems and processes, and our business plans are—in fact they are welcomed. If you want to affect the direction of the company, speak up. You will be heard.

Five

Never Forget: We’re in the Joy Business

If we could measure it, our key metric would be tears of joy.

We do something special here. We’re not selling tires, T-shirts or plumbing fixtures. The products we make will often be given to mark the most important events in our customers’ lives. Proposals, weddings, anniversaries, birthdays and many, many Christmases.

It’s the engagement ring waiting in a nervous, hopeful groom’s pocket as he waits for the perfect moment, the anniversary band slipped onto a finger on a hand that’s held yours for fifty years, the special gift that’s kept back, tucked away until the kids are finished opening and you have a moment for just you and your wife on a Christmas morning.

These moments are important and they will be remembered for lifetimes. The act of giving someone this beautiful, finely made thing called “jewelry” can say so much. It’s special and different and we all must first, never forget how blessed we are to be in such a business, and never forget the responsibility we have to make the moment perfect.

Our Culture

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs.

We spend a quarter of our lives at work. That time can be drudgery or a joy, depending upon both the culture of the workplace and the attitude of the team member. At Forever Companies we do our part by supporting a culture that allows for creativity and innovation, and that values the work that each one of us does. It’s ALL important.

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs. The culture we have created has resulted in us winning multiple “Top Workplace” awards as well as having many, many team members who have chosen to spend a decade or more with us.

No matter how big we grow, or how successful we become, we never want to stop having fun. We never want to take ourselves too seriously. And we never want to stop feeling like a family… a renegade family that wants to change the world.

We’re Hiring

What everyone at Forever Companies gets:

  • Competitive salaries and great benefits.
  • Casual work environment.
  • Quarterly very specific evaluations and career guidance. You always know where you stand and what’s the next step in your career.
  • Full reimbursement and paid time off for approved educational expenses.
  • All of the free designer coffee and gourmet pizza you can consume from our Café.
  • Some really great parties and cool Forever Companies Swag!

Marketing Analyst

Forever Companies – Franklin, WI

We are Forever Companies, and we are a growing and dynamic organization in the jewelry and fashion marketplace. Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry.

Our flagship brand, Diamond Nexus, sells Nexus Diamond alternatives, the world’s first heirloom-quality diamond alternatives. These patented, man made gemstones are visually indistinguishable from flawless, colorless, Ideal Cut diamonds. They cost much less than mined diamonds, but they look, act and wear like diamonds, forever.

Our fastest growing brand, 12FIFTEEN Diamonds, is establishing itself as a leader in the lab grown diamond space. Lab grown diamonds are carbon diamonds that have been grown in a laboratory, much like flowers grown in a greenhouse. They are as real as diamonds pulled from the earth, and they sparkle just as brilliantly.

We are looking for an intelligent, instinctively analytical, and ambitious individual who’s obsessed with marketing, measurement and eCommerce to fill the Marketing Analyst role on our Data team. The ideal candidate is passionate about reviewing data, finding the story it tells, and turning those findings into action that drives growth & improvement. This individual will be a key asset in driving continued growth at Forever Companies.

Responsibilities:

  • Produce weekly, monthly and ad-hoc reports showing the effectiveness of various marketing channels & campaigns (e.g. AdWords, BingAds, Facebook Ads, Affiliate, Organic, etc).
  • Build marketing dashboards to visualize and convey performance to executives.
  • Analyze ad & landing page split test performance.
  • Use data to provide PPC, SEO, email, on-site, and social optimization recommendations.
  • Execution of projects to improve performance of advertising.
  • Mine Google Analytics for hidden gems of information that point to areas of improvement.

Requirements:

  • An analytical brain.
  • Being analytical all day, every day.
  • Loving data analysis. (We’re super serious about this analytical requirement!)
  • Bachelor’s Degree, preferably in marketing, finance, statistics, economics, mathematics or another relevant field
  • 1+ year in a marketing environment.
  • Ninja level Excel skills or the ability to learn how to become an Excel ninja.
  • Strong project management, business writing, and reporting skills.
  • Strong business acumen and problem solving skills.
  • An ability to effectively field questions and communicate findings both across your team and to executives.

Bonus Skills

  • Familiarity with Google Analytics, Google AdWords, BingAds.
  • Experience with SQL (Postgresql & MySQL preferred)
  • Using Python for data analysis
  • Using Python for AI/ML
  • Experience visualizing data with Tableau

Inside Sales/Customer Care Advisor

Forever Companies (www.ForeverCompanies.com) is challenging the status quo of the diamond industry by combining cutting-edge innovation with old-school service, quality American manufacturing, and beautiful products. Utilizing our disruptive technology, our three brands, Diamond Nexus, Forever Artisans, and 12fifteen Diamonds, allow our customers to own spectacular, handcrafted engagement rings and fine jewelry that is ethical, environmentally conscious, and affordable.

Working at Forever Companies means you bring your A-game every day. You work hard but know how to play hard, too. You’ll be joining a company where co-workers are tightly knit and have each other’s backs. Every day you’ll be challenged and relied upon to meet your maximum potential. Our call center is currently seeking a full-time Customer Service Representative to develop and grow customer relationships by providing unparalleled customer service and a humanized digital sales experience.

Forever Companies customers are smart and savvy people who have researched our product and are ready to make the purchase of their lifetime. Your job is to enhance their knowledge while providing the type of remarkable customer service they will want to tell their friends about.

MISSION

Create an exceptional experience for every customer by providing outstanding customer service.

JOB COMPETENCIES

  • Humanize the digital retail sales experience.
  • Energetic: Customers must feel your smile through the phone and know they’re working with someone they can trust.
  • Connector: Our customers are purchasing a keepsake product based on their love for another individual. We want you to learn about them, their preferences, relate to them on a personal level, and guide them on current trends.
  • Empathetic: Customers count on us to deliver some of the most significant keepsakes of their life. When that doesn’t go right, you have to see it from their point of view and create a personal connection to take them towards a solution.
  • Team Player: Must be able to work within a team environment and be ready to jump in and help your co-workers.
  • Perseverance: Service is fraught with people that may be upset with you. You must have the grit to do whatever it takes to overcome this.
  • Honest: You can’t cut corners on your way to success. You have to be open and deliberate with your customers and colleagues.
  • Pride: Take pride in knowing you can turn an unhappy customer into a lifelong delighted customer.

CULTURAL COMPETENCIES

  • Customers first: Every position in Forever Companies is there to create new customers and ensure they’re happy.
  • Tribe: We’re dedicated to our employee’s growth and happiness and see ourselves as interconnected people with a common objective
  • Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
  • Candor: Provide honest feedback to those you work with and be open to receiving constructive criticism.
  • Vision: Know where the industry and company are headed and steer your role to ensure Forever Companies is headed.
  • Execution: Once you know what needs to be done, have the skills and drive to get it done, on time, and to a high degree.
  • Irreverent: If you can’t have fun selling a lifetime of meaning that’s good for the earth and people, you’re one miserable SOB
  • Independent: Every member of the tribe should be self-starters that feel comfortable working without hand-holding or unnecessary oversight.
  • Smart: We expect our employees to come into their position with the necessary intelligence to be successful and to maintain their knowledge base.
  • Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.
  • Educated: The drive to learn all that you can about the industry.

COMPENSATION & SALARY

  • A solid base wage is commensurate based on experience.
  • Incentives and Bonus, commission structure.

Standard Benefits (30-40 a week positions):

Health/Dental/LTD/Life Insurance. Supplemental Options for STD and LTD. Paid Time Off and Flex Days Benefits. 401k

Soft Benefits:

  • Employee Discounts and Incentives.
  • Forever Companies is a fast-growing company within the fashion Industry. We are seeking those who want to be successful in the roles they are hired for and have the drive to be promoted as we grow.
  • All the designer coffee and pizza you can drink or eat.
  • Hard-working but laid-back culture. Please follow us on Facebook, Instagram, Twitter, YouTube and our internal blog at www.forevercompanies.com
  • HOURS: ROTATING SHIFTS OF 8-4, 8-4, 9-5 10-6, 12-8. One weekend every 5-6 weeks. Longer hours required during the holiday season.

Bench Jeweler

Forever Companies is a world leader in online and direct sales of innovative luxury jewelry products. Our three brands, Diamond Nexus, 12Fifteen Diamonds, and Forever Artisans, offer customers worldwide a range of exquisite engagement rings, fine jewelry, and fashion items sold directly through our websites and Contact Center.

It’s fun to sell our products because they are highly emotional items that bring happiness to our clients. Our products celebrate hallmark moments in our client’s lives, weddings, anniversaries, birthdays, and merry holiday seasons. We’re not selling tires or nuts and bolts. We are selling things that bring real tears of joy to people’s eyes. It’s pretty cool.

We invest in providing our production jewelers with state of the art benches, microscopes, and hand tools.  We are small enough to know who you are but large enough always to keep you busy.

We are currently seeking an individual to join our production department as a full-time bench jeweler.

Job Description

The jeweler works as a team member in established jewelry, production department.

The candidate will perform daily aspects of bench jeweler production including, stone setting, fabrication, refurbishing and repairs, sizing of Rings, and metal polishing.

Qualifications

  • Bench Jeweler 3-4+ years of experience
  • Stone Setting: Must have experience setting center stones and various side stone styles.
  • Ring Sizing
  • Jewelry Repair
  • Use of a Microscope to set stones
  • Experience with Gold Platinum, and Silver setting, a plus
  • Knowledge of jewelers tools equipment and machinery
  • Attention to Detail and Quality
  • Manufacturing Experience a Plus
  • Casting Experience a Plus

Physical Requirements

  • The ability to lift up to 40 lbs.
  • The ability to perform repetitive hand and eye procedures.
  • The ability to work standard jewelry chemicals.
  • The ability to work with precious metal alloys.

Benefits

Health, Dental, Life, LTD.  Ala carte selection of other benefits to fit your needs.

PTO, Flex, and Paid Holidays.

Besides working for an awesome company, doing something truly unique and inspiring, we offer a few other perks for all of our employees:

  • $50 monthly to the café to purchase coffee, snacks, lunch, etc.
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as awesome as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones.
  • Casual environment: Leave the suit and tie at home; they’re not needed here.
  • Relocation Assistance offered.