Careers and Culture

We’re changing the world one perfectly grown diamond at a time, and having an amazing time doing it. Join us.

Our Purpose

To empower customers to own engagement rings and fine jewelry that represent a superior value proposition, and an ethically and environmentally better choice.

Our Vision

To disrupt the legacy diamond business and become the most dominant, profitable, valuable and market-leading company for customers looking for an alternative to mined diamonds.

Our Values

Our values define how we, the owners, employees and stakeholders of forever companies operate. How we do business and the decisions we make every day while working in and running the company. We will always be guided by these following five values:

One

Dedicated to Our Customers

Treat customers as you would want your mother (or yourself) treated.

Customer service is not a department, it’s our culture. Whatever your role may be, if you’re not serving the customer directly, you’re serving someone who does.

For Forever Companies, and you, to succeed, we must all understand this:  Our objective is to make our customers feel special and cared for. From the care we take in crafting a customer’s special piece, to the way we package it, to the way we sell it, to the way we service it – we don’t disappoint them. In fact, we constantly find ways to surprise our customers with meaningful care, concern and above-and-beyond service. We treat them with love and respect, we don’t ever oversell or try to talk them into a sale that’s not right for them.

This means that once in a while we may take a loss on a customer’s order. That’s OK. We trust our people to balance what’s good for the company and what it takes to make it right for the customer and make the best long-term decision.

Two

Dedicated to Our Employee’s Growth and Happiness

Unhappy employees don’t make happy customers.

We think of the company as a tribe: a group of interconnected people with a common objective. Every member of our tribe has responsibilities that help contribute to the success of the tribe, and the tribe has responsibilities to provide for the well-being of its members.

If you are a member of this company, you are a member of our tribe and you will be honored and valued, supported and listened to. You will be given open and truthful assessments of your performance, and your opinion and voice will be considered and respected.

We spend a third of our lives at work, and you will have a safe, secure, fun and positive place to do that work. If you are ambitious, talented and effective, and want to advance your career, we will invest in you and help you on that path.

Three

Dedicated to Profitability

If we don’t make money we can’t do cool and rewarding things.

Profitable companies are fun to work for. They compensate their people well, have great work environments and job security, create opportunities for advancement and growth, and they have an atmosphere of success and accomplishment.

Unprofitable companies are faced with tough and energy-sapping decisions and situations such as downsizing, no expansion capital, inability to reward achievers, no upward mobility, and a dismal atmosphere of failure. Unprofitable companies suck to work for.

We are all faced with multiple decisions every day that affect profitability, and it is the ongoing responsibility of all of us to be mindful of profitability. It is in everyone’s best interest to build a sustainable, thriving and lasting organization.

Four

Communication and Candor

Without open talk and honest feedback, we make poor decisions.

We act among ourselves with kindness and courtesy, but we also believe in the power of communication and straight-talking honest candor. We communicate and assess with respect, but also with frankness and with truth. We confront issues directly, but always from the standpoint of caring personally.

We don’t long tolerate hoarding information, playing politics or hiding our true thoughts, feelings and ideas in an effort to be diplomatic, or worse, to protect our turf. We value those who speak truth to power.

All our team members have the right to and should expect honest and timely feedback on their performance and their career path. Likewise everyone in the company needs to have the trust and confidence that our culture, leadership and our tribe will protect anyone speaking their mind. While personal attacks are never acceptable, ideological disagreements about our business decisions, our systems and processes, and our business plans are—in fact they are welcomed. If you want to affect the direction of the company, speak up. You will be heard.

Five

Never Forget: We’re in the Joy Business

If we could measure it, our key metric would be tears of joy.

We do something special here. We’re not selling tires, T-shirts or plumbing fixtures. The products we make will often be given to mark the most important events in our customers’ lives. Proposals, weddings, anniversaries, birthdays and many, many Christmases.

It’s the engagement ring waiting in a nervous, hopeful groom’s pocket as he waits for the perfect moment, the anniversary band slipped onto a finger on a hand that’s held yours for fifty years, the special gift that’s kept back, tucked away until the kids are finished opening and you have a moment for just you and your wife on a Christmas morning.

These moments are important and they will be remembered for lifetimes. The act of giving someone this beautiful, finely made thing called “jewelry” can say so much. It’s special and different and we all must first, never forget how blessed we are to be in such a business, and never forget the responsibility we have to make the moment perfect.

Our Culture

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs.

We spend a quarter of our lives at work. That time can be drudgery or a joy, depending upon both the culture of the workplace and the attitude of the team member. At Forever Companies we do our part by supporting a culture that allows for creativity and innovation, and that values the work that each one of us does. It’s ALL important.

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs. The culture we have created has resulted in us winning multiple “Top Workplace” awards as well as having many, many team members who have chosen to spend a decade or more with us.

No matter how big we grow, or how successful we become, we never want to stop having fun. We never want to take ourselves too seriously. And we never want to stop feeling like a family… a renegade family that wants to change the world.

Behind the scenes
at Forever Companies

We’re Hiring

What everyone at Forever Companies gets:

  • Competitive salaries and great benefits.
  • Casual work environment.
  • Quarterly very specific evaluations and career guidance. You always know where you stand and what’s the next step in your career.
  • Full reimbursement and paid time off for approved educational expenses.
  • All of the free designer coffee and gourmet pizza you can consume from our Café.
  • Some really great parties and cool Forever Companies Swag!

QA Coordinator

We are seeking a motivated and enthusiastic individual to join our Quality Assurance team. In this position, you will inspect jewelry items at many different stages, from raw castings to finished merchandise. You will help ensure all products are of acceptable quality, defect-free, and are compliant with all Diamond Nexus, Forever Artisans, and 1215 Engagement standards and specifications. Communicate quality observations to Management and the product development team. Identify and coordinate corrective action solutions with the jeweler training team to improve the overall quality of products. Excellent communication and multi-tasking skills and keen attention to detail are a must.

Outcomes – What you need to do

  • High standard of workmanship with experience in gold, platinum, and precious metals
  • Inspect product specifications to validate conformance throughout the manufacturing process
  • Assist with corrective action and process improvement projects.
  • Record inspection results and explain the reasons for the rejected product.
  • Ensure the quality of Product Development prototypes.
  • Notifying the appropriate personnel of discrepancies in orders and recurring product quality issues.

Job competencies – Who you should be

  • Efficient: Excellent time management skills; ability to prioritize daily tasks and deadlines.
  • Team player: Members of the Operations team rely on each other to complete their tasks quickly and accurately.
  • Organized: Documenting results and entering inspection data into a computer database.
  • Honest: Mistakes can happen–it is essential to be accountable and learn from them.
  • Communicator: Clear communication is essential. You will be the link between the fulfillment team and the jewelers.
  • Dedicated: Ability to work overtime as needed.
  • Self-starter: Works well independently and takes the initiative.

Specific Qualifications:

  • Two or more years of jewelry industry experience
  • Must be able to touch and work with fine metals daily.
  • Operations and/or administrative experience preferred
  • Strong computer skills, ideally including Excel and Smartsheet experience.
  • Strong attention to detail and the ability to organize, multi-task, prioritize and work under pressure.

Standard Benefits:

  • Health/Dental/LTD/Life Insurance.
  • STD and LTD.
  • Paid Time Off and Flex Days Benefits.
  • Parental Leave
  • 401k

Soft benefits: 

Besides working for a fantastic company, doing something truly unique, inspiring, and is changing the world for the better, we offer a few other perks for all of our employees:

  • A true People First culture focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc..…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: There are always new reasons to celebrate when you’re doing something as extraordinary as we do. We love getting everyone together to bond over a few cold ones throughout the year. 
  • Casual environment

Job Type: Full-time

Hours: Monday to Friday, 11 am to 7 pm.  Overtime required

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=75034&clientkey=A42A2BE87D171D55E5B926D489BAF0DF

Warehouse Associate

Forever Companies – Franklin, WI 

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the $70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and to become the dominant and most valuable company in that expanding and exciting new world. The purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining as well as end the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations which span manufacturing, fulfillment, customer care, marketing, and technology development.

THE JOB: 

The warehouse associate is part of the shipping team.  The function of this role is to ensure our customers are being presented with beautifully packaged products and shipped in an accurate and timely manner. .  That returns are processed on a daily basis.  That the warehouse process, flow, and organization is maintained per policy and procedures.

THE CHALLENGE

The company is growing quickly and we are a fast-paced warehouse operation that is constantly leveling up. Our team’s goal is to do state-of-the-art jewelry manufacturing at scale and to support our growing company. You need to be able to learn and grow yourself and to work through growth challenges with a positive mindset.    

REPORTS TO: 

Director of Operations

HOURS: 

11 am to 7 pm  (overtime is required at times)

HOW YOU WILL SPEND YOUR TIME:  

Your day will consist of working with prepping, processing orders, and processing returns

DAILY TASKS AND TOOLS:

  • Receive vendor packages and distribute them throughout the office
  • Execute all daily packaging and shipping responsibilities based on customer orders
  • Responsible for monthly Inventory
  • Arrange requests with transportation carriers based on customer need
  • Maintain the work area and equipment in a clean and orderly condition.
  • Open and document return/warranty/exchange packages daily.
  • Prepare and deliver to Post Office all catalogs that are requested by customers
  • Transport FedEx packages after 7pm if necessary
  • Prep shipping materials for daily use and overstock

WHAT WE NEED:

  • Minimum of a high school diploma or equivalent.
  • Experience in shipping and receiving
  • Experience shipping software
  • Experience in inventory management/ERP software
  • Ability to work onsite on a daily basis
  • Excellent organizational skills.
  • Pays close attention to detail.
  • The ability to work extended hours during peak production demands. 

PHYSICAL DEMANDS:

  • Required to sit or stand for long periods of time.
  • Requires ability to occasionally lift up to 50 pounds
  • Require the ability to use warehouse equipment safely. 
  • Requires the ability to follow and adhere to warehouse safety guidelines, and policy and procedures
  • May requires the use of Personal Protective Equipment.
  • Have the ability to commute to Franklin Wisconsin on a daily basis.

CULTURAL COMPETENCIES: 

  • Customers First: Every position in Forever Companies is there to create new customers and ensure they’re happy.
  • Tribe: We’re dedicated to our employee’s growth and happiness and see ourselves as interconnected people with a common objective
  • Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
  • Candor: Provide honest feedback to those you work with and be open to receiving constructive criticism.
  • Vision: Know where the industry and company are headed and steer your role to ensure Forever Companies is headed in the right direction.
  • Execution: Once you know the task on hand, have the skills and drive to get it done on time and to a high degree.
  • Independent: Every member of the tribe should be self-starters that feel comfortable working without handholding or unnecessary oversight.
  • Smart: We expect our employees to come into their position with the necessary intelligence to be successful and to maintain their knowledge base. 
  • Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.

Digital Content Coordinator

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the $70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products, while becoming the most dominant and valuable company in that expanding and exciting new world. The purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining as well as end the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds and Forever Artisans, are reinventing the jewelry industry and are supported by our vertically integrated internal business operations which span manufacturing, fulfillment, customer care, marketing, and technology development.

THE JOB: 

You will be on our digital marketing team and effectively function as a bridge between the marketing and web development teams. You will serve in the role of web administrator within the marketing team responsible for posting and making changes to our brand websites.From A/B testing PPC pages, to updating FAQ’s, all public facing content will be published by you. This position will also be responsible for correcting the internal online learning center (OLC).

THE CHALLENGE: 

The company is scaling rapidly and the challenge of this role will be ensuring that our newest freshest content is posted, website A/B tests are launched, and our teams are collaborating effectively. The challenge is to build the most effective and state-of-the-art eCommerce operation in our industry and fulfill our goal of dominating the market. You’ll be a key player in that.

REPORTS TO: 

Journey Marketing Manager

HOW YOU WILL SPEND YOUR TIME: 

  • Functioning as web administrator and keeper of all public-facing content.
  • Collecting creative assets from the team and posting these assets to our websites via our CMS
  • Implementing & maintaining internal training documentation on our online learning center (OLL)
  • Proactively testing & troubleshooting web properties
  • Drafting and implementing Help Center & FAQ updates
  • Implementing internal/cross linking strategies
  • Implementing SEO copy optimizations
  • Implementing all site language updates
  • Setting up A/B tests and personalization components.
  • Assisting with correcting technical SEO errors such as redirects, metadata, 404 and schema issues
  • Monitoring blog comments & providing responses to user inquiries
  • Identifying and suggesting new hypotheses to test (e.g. page designs, template layouts, etc.)
  • Actively participating in ideation and implementation of web personalization strategies
  • Building and launching and taking down promotions on our sites
  • Collaborating with developers & designers to ensure the smooth process of creating, coding and publishing all web assets
  • Connecting OLC content with site content

WHAT WE NEED:

  • A tenacious attention to detail
  • Ability to grasp the big picture objectives and understand the details needed to achieve those objectives
  • Experience editing and creating content in WordPress or similar CMS
  • Experience editing and creating content in Magento or similar commerce platform
  • HTML & CSS proficiency
  • Understanding of responsive design, web optimization, SEO best practices, UX/usability
  • Willingness to be available for tech support and consultation
  • Ability to work with and communicate clearly with non-technical end users
  • Ability to work in a fast-paced environment and handle multiple projects
  • Team player who collaborates effectively with others 
  • Understands deadlines and the need sometimes to act promptly when unexpected problems arise
  • Excellent written communication skills in order to offset the writing team as needed
  • Excellent organization and time management skills

CULTURAL COMPETENCIES: 

  • People First: We measure our success by how we touch the lives and empower the growth of our people. Unhappy people do not make happy customers.
  • Customers Next: Every position in Forever Companies is there to create new customers and ensure they’re happy.
  • Tribe: We’re dedicated to our employees’ growth and happiness and see ourselves as interconnected people with a common objective.
  • Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
  • Candor: Provide honest feedback to those you work with, and be open to receiving constructive criticism.
  • Vision: Know where the industry and company are headed, and steer your role to ensure Forever Companies is headed in the right direction.
  • Execution: Once you know the task on hand, have the skills and drive to get it done on time and to a high degree.
  • Independent: Every member of the tribe should be self-starters that feel comfortable working without hand-holding or unnecessary oversight.
  • Smart: We expect our employees to come into their position with the necessary intelligence to be successful and to maintain their knowledge base.
  • Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.

STANDARD BENEFITS: 

  • Health/Dental/LTD/Life Insurance
  • STD and LTD
  • Paid Time Off and Flex Days Benefits
  • Parental Leave
  • 401k

SOFT BENEFITS:

Besides working for a fantastic company, doing something that is truly unique, inspiring and is changing the world for the better, we offer a few other perks for all of our employees:

  • A true People First culture that is focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as extraordinary as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones. 
  • Casual environment: Leave the suit and tie at home; they’re not needed here.

Job Type: Full-time

Senior UX/UI Designer

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the 70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and become the dominant and most valuable company in that expanding and exciting new world. In addition, the purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining and ending the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations, which span manufacturing, fulfillment, customer care, marketing, and technology development.

QUALIFICATIONS 

  • 5+ years of experience in E-Commerce design, product design, or UX/UI design experience
  • Ability to rapidly ideate, produce, and test multiple UX/UI concepts and prototypes
  • Excellent communication, collaboration, and problem-solving skills
  • Experience and understanding of User Research methodologies and strategies
  • Ability to efficiently manage timelines and work on multiple projects simultaneously
  • An advanced understanding of responsive web design, eCommerce, WCAG, and interaction design principles
  • Continuously refine and expand UX + UI skills to support the needs of the team and company
  • Strong design eye with an elevated, modern, and clean aesthetic.
  • Has worked with product, data science, and creative teams in agile/scrum environments
  • Comfort in a fast-paced, highly dynamic environment with multiple stakeholders
  •  Able to toggle between day-to-day optimizations and long term expansive projects
  • Skilled with Adobe XD
  • Candidates must submit an online portfolio for consideration
  • Knowledge of SEO as it pertains to web best practices, content marketing, and WordPress is a plus

 RESPONSIBILITIES

  • This role will belong to the Internal Creative team but will work cross-departmentally and will play an integral role by advocating for our users (internal and external). As the Senior UX/UI Designer on the creative team, they will work collaboratively with the executive team, engineering, data and analytics, product development, and other departments within the company to create solutions that contribute to optimizing the customer experience. 
  • Leveraging a keen ability to understand user behaviors, as they buy our products through a complex journey and long-tailed decision process. The Senior UX/UI Designer will be responsible for applying user-centric design methods and systems to deliver best-in-class experiences and create beautiful and impactful designs.
  •  The Senior UX/UI Designer will be responsible for applying user-centered design methods and systems to deliver best-in-class experiences and create beautiful, elevated, and impactful designs.
  • Utilize user-centered design methodologies to design intuitive and elevated products that factor in business requirements, data insights, best practice research findings, and user behavior metrics. 
  • Design and develop better mobile-first user experiences while measuring the effect on those through A/B testing.
  • Design mockups, wireframes, flowcharts
  • Collaborate with other designers, Art Directors, and Creative Director to set standards and ensure best-in-class user experience through all the various digital touchpoints
  • If needed, drive user research and testing recommendations and create goals around findings
  • Continuously keep tabs on research data; from usability studies, surveys, interviews, etc.
  • Attend & participate in team meetings, daily scrums & project kick-offs
  • Own the entire design process from concept exploration, wireframes, and prototypes to detailed specs and polished visual design mocks
  • Produce well organizational documentation if needed, to include: UX best practice analysis, user flows, user journeys, and UI specifications
  • Low/high fidelity wireframes/mocks/prototypes
  • Contribute to identifying UX opportunities that align with business goals and recommend new features/optimizations that help improve the Diamond Nexus or 12FIFTEEN customer experience

STANDARD BENEFITS: 

  • Health/Dental/Life Insurance.
  • Short and Long term disability
  • Paid Time Off and Flex Days Benefits.
  • Parental Leave
  • 401k

SOFT BENEFITS:

Besides working for a fantastic company, doing something that is truly unique, inspiring and is changing the world for the better, we offer a few other perks for all of our employees:

  • An authentic People First culture focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: There are always new reasons to celebrate when you’re doing something as extraordinary as we do. We love getting everyone together to bond over a few cold ones throughout the year. 
  • Casual environment

Job Type: Full-time

Art Director / Design Director

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the 70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and become the dominant and most valuable company in that expanding and exciting new world. In addition, the purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining and ending the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations, which span manufacturing, fulfillment, customer care, marketing, and technology development.

QUALIFICATIONS

  • 5+ years of experience as an agency art director or design director, in-house, or other relevant experience
  • BS, BA, or relevant degree required.
  • Strong background in design, information design, interaction design, visual design, or similar
  • Proven ability to function at a high creative conceptual level
  • Experience in fast-paced, omnichannel creative development environments
  • Knowledge of email marketing, background in blast design
  • Experience in retail, e-commerce, visual merchandising, and user experience principals
  • Excellent communication skills, both written and verbal
  • Solution-oriented, nimble problem solver
  • Ability to work both independently and as a team player to execute the vision
  • Comfort toggling from day-to-day executables (Email, promotions, Pins) to campaign/seasonal, long-tailed projects
  • Extensive production experience in multi-mediums
  • OMNI-Channel experience – TV, print, digital, content/video, radio, social media, experiential marketing is a plus. The ideal candidate has b2c online retail experience.
  • Strong time management skills with the ability to prioritize and multitask
  • Critical thinking skills that allow for creative problem solving
  • Passionate about design, luxury, and aesthetics. Detail-oriented and style obsessed.
  • Experience in team leadership and resource management
  • Experience in photography, directing, and editing will serve you well
  • Candidates must submit an online portfolio for consideration

TECH SKILLS

  • Photography & Video editing knowledge
  • Adobe Creative Suite (Photoshop, Lightroom, XD, Illustrator, InDesign, After Effects, Premier, Dreamweaver, Fireworks)
  • HTML 5
  • Social Media (Instagram, Facebook, Twitter, YouTube)
  • Microsoft Office (Word, Excel, PowerPoint)
  • Familiar with CMS (WordPress, Magento), Marketing Platforms (Cloudinary, Listrak, Iterable), Google Analytics

RESPONSIBILITIES

  • Craft highly engaging, appealing communication pieces in multiple formats, including print, paid digital media, web, email, etc.
  • Deliver original ideas that are clear, concise, and convincing
  • Champion high-level aesthetics. Determine how best to represent a concept visually.
  • Follow and enhance brand voice and tone. Ensure the brand’s desired message, and the image is conveyed to consumers
  • Ensure timelines are adhered to, and deadlines are met
  • Manage and execute both day-to-day deliverables as well as long-tailed projects
  • Lead multiphase campaign developments from start to finish 
  • Self-direct still product photography 
  • Manage, mentor, and guide a team of designers whose responsibilities involve day-to-day projects while being a high-level individual contributor responsible for seasonal or product launch campaign creative and ad hoc projects
  • Gather, vet, and document project requirements
  • Hold creative team accountable for setting ambitious and achievable deadlines.
  • Point person for cross-departmental collaboration
  • Conduct research and use data to better understand brand objectives, target markets, and industry trends. Stay abreast of current trends, technologies, and competitive landscape.
  • Provide creative team mentorship. Review, coach, and approve designs, artwork, photography, and graphics developed by other staff members. Provide creative feedback to determine which photographs, art, or other design elements to use in deliverables.
  • Develop expert knowledge of other departments the marketing team supports (product development, production, customer service, shipping/fulfillment)
  • Possesses social media platform experience, including best practices
  • Proactively looks for opportunities to bring forth new and innovative ideas amongst the team
  • Can present ideas in a clear meaning, can defend a point of view regarding those ideas, and is an active listener and problem solver when feedback is provided
  • Has a respectful and partnering relationship with all teams within the company
  • In partnership with the CD (Creative Director), manages outside vendor and agencies as well as freelancers and contractor workforce as appropriate
  • Encourages and fosters the career development of the team; provides creative direction for others – encouraging thinking beyond their work.
  • In partnership with CD, helps lead a high-performing team that meets all deadlines with work that consistently exceeds expectations
  • Can delegate workload and resources effectively to cover major assignments without the need for additional teams while managing lower level teams on minor assignments

STANDARD BENEFITS: 

  • Health/Dental/Life Insurance.
  • Short and Long term disability
  • Paid Time Off and Flex Days Benefits.
  • Parental Leave
  • 401k

SOFT BENEFITS:

Besides working for a fantastic company, doing something that is truly unique, inspiring, and is changing the world for the better, we offer a few other perks for all of our employees:

  • A true People First culture that is focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as extraordinary as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones. 
  • Casual environment

Job Type: Full-time

Customer Care Advisor

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the $70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and to become the dominant and most valuable company in that expanding and exciting new world. The purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining as well as end the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations which span manufacturing, fulfillment, customer care, marketing, and technology development.

The Job:

Our Customer Care Advisors are responsible for developing personal relationships with our customers, assisting with questions, post purchase requests, and helping to create moments of joy. 

The Challenge:

We strive for best-in-class customer service. The lab-grown and lab-created jewelry industry is constantly evolving. Customers rely on us to help educate on the newest technologies, truths, and benefits of lab-grown and lab-created jewelry. You will need to have a constant thirst for continuous learning of new developments in the jewelry industry.

Reports to:  

Customer Care Manager

How you will spend your time: 

  • Assisting Customers with Refund, Exchange and Warranty Requests
  • Educate our customers on the various product offering and their benefits
  • Respond to inbound Customer Care inquiries
  • Assist our Fulfillment department with providing solutions for quality issues related to orders
  • Maintain a high level of Customer Satisfaction
  • Personal growth through industry education for career advancement

What we need:

  • Minimum of a high school diploma or equivalent (No college degree needed, but be able to demonstrate skills, communication ability and show us how you learn)
  • Three or more years experience in customer service, sales, or a related position
  • Experience working with a CRM or similar
  • Basic knowledge of the use of Excel or Google spreadsheets. 
  • Experience in the jewelry industry a plus 
  • Proficiency in computer applications
  • Excellent verbal and written communication skills
  • Exceptional organization skills and a strong work ethic
  • Exceptional critical thinking and problem-solving skills
  • Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
  • Ability to work independently with little to no supervision, utilizing efficient time management skills 

Cultural competencies: 

  • People First: We measure our success by how we touch the lives and empower the growth of our people. Unhappy people do not make happy customers.
  • Customers Next: Every position in Forever Companies is there to create new customers and ensure they’re happy.
  • Tribe: We’re dedicated to our employee’s growth and happiness and see ourselves as interconnected people with a common objective
  • Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
  • Candor: Provide honest feedback to those you work with and be open to receiving constructive criticism.
  • Vision: Know where the industry and company are headed and steer your role to ensure Forever Companies is headed in the right direction.
  • Execution: Once you know the task on hand, have the skills and drive to get it done on time and to a high degree.
  • Independent: Every member of the tribe should be self-starters that feel comfortable working without hand-holding or unnecessary oversight.
  • Smart: We expect our employees to come into their position with the necessary intelligence to be successful and maintain their knowledge base.
  • Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.

Compensation:

  • $16/hr, plus commission based on sales

Standard Benefits: 

  • Health/Dental/Life Insurance.
  • Short and Long Term Disability
  • Paid Time Off and Flex Days Benefits.
  • Parental Leave
  • 401k

Soft benefits: 

Besides working for a fantastic company, doing something that is truly unique, inspiring and is changing the world for the better, we offer a few other perks for all of our employees:

  • A true People First culture that is focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as extraordinary as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones. 
  • Casual environment: Leave the suit and tie at home; they’re not needed here.

Job Type:

Full-time, rotating shifts to include night and weekend shifts

Manufacturing Manager

Forever Companies – Franklin, WI

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the $70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and become the dominant and most valuable company in that expanding and exciting new world. The purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining and ending the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations, which span manufacturing, fulfillment, customer care, marketing, and technology development.

The Job:

The Manufacturing Manager is responsible for our jewelry manufacturing operations, from casting to the finished piece. 

The Challenge:

Scale the operation to support our growth. Lead the development of more internal manufacturing operations, including casting and prototyping. Help develop our training and apprenticeship environment. Lead the charge to build and maintain a high-quality, efficient, cost-effective, state-of-the-art manufacturing operation.

Reports to:

Director of Operations

How you will spend your time:

  • Lead and inspire the internal production teams across metal prep, product assembly, stone setting, and polishing. Support our “people first” culture, manage to results and excellence. 
  • Responsible for scheduling and planning the work orders, communicating job order priorities, identifying obstructions with the flow of orders, and creating solutions to fix issues.
  • Assisting with inventory control, refining, and machine maintenance
  • Assess and maintain production KPI’s, quality standards, and production efficiencies
  • Oversee relationships with external vendors across component production, quality, and assembly
  • Work cross-functionally with internal teams to streamline planning, production, and operational systems.

What we need:

  • A minimum of 5 years of relevant experience in jewelry production and manufacturing
  • Experience and understanding of manufacturing and supply chain operations
  • Excellent communication, organizational, and multitasking skills
  • Ability to work in a fast-paced setting under tight deadlines with substantial project and time management skills
  • Comfortable working both autonomously and collaboratively with a team
  • Eager to take on new challenges, introduce and implement new approaches and ideas, grow, test, and learn

Cultural competencies

  • People First: We measure our success by touching the lives and empowering our people’s growth. Unhappy people do not make happy customers.
  • Customers Next: Every position in Forever Companies is there to create new customers and ensure they’re happy.
  • Tribe: We’re dedicated to our employee’s growth and happiness and see ourselves as interconnected people with a common objective
  • Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
  • Candor: Provide honest feedback to those you work with and be open to receiving constructive criticism.
  • Vision: Know where the industry and company are headed and steer your role to ensure Forever Companies is headed in the right direction.
  • Execution: Once you know the task on hand, have the skills and drive to get it done on time and to a high degree.
  • Independent: Every member of the tribe should be self-starters that feel comfortable working without handholding or unnecessary oversight.
  • Smart: We expect our employees to come into their position with the necessary intelligence to be successful and maintain their knowledge base.
  • Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.

Compensation:

  • Commensurate with Experience

Standard Benefits:

  • Health/Dental/LTD/Life Insurance.
  • STD and LTD.
  • Paid Time Off and Flex Days Benefits.
  • Parental Leave
  • 401k

Soft benefits:

Besides working for a fantastic company, doing something that is truly unique, inspiring and is changing the world for the better, we offer a few other perks for all of our employees:

  • A true People First culture that is focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as extraordinary as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones. 
  • Casual environment: Leave the suit and tie at home; they’re not needed here.

Job Type: Full-time

Bench Jeweler

Forever Companies – Franklin, WI 

We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace. 

Our mission is to disrupt the $70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and to become the dominant and most valuable company in that expanding and exciting new world. The purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining as well as end the ethical concerns of “blood” or conflict diamonds. 

Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations which span manufacturing, fulfillment, customer care, marketing, and technology development.

The Job & how you will spend your time: 

We are currently seeking an individual to join our production department as a full-time bench jeweler to join our team of established jewelers.  This job will entail all aspects including, stone setting, fabrication, refurbishing and repairs, sizing of rings, and metal polishing.

Reports to: 

Director of Operations

What we Need:

  • Bench Jeweler 3-4+ years of experience
  • Stone Setting: Must have experience setting center stones and various side stone styles.
  • Ring Sizing
  • Jewelry Repair
  • Use of a Microscope to set stones
  • Experience with Gold Platinum, and Silver setting, a plus
  • Knowledge of jewelers tools equipment and machinery
  • Attention to Detail and Quality
  • Manufacturing Experience a Plus
  • Casting Experience a Plus

Physical Demands:

  • Required to sit or stand for long periods of time.
  • Requires ability to occasionally lift up to 40 pounds
  • Requires the ability to perform repetitive hand and eye procedures.
  • Requires the ability to work with polishing chemicals.
  • Requires the ability to work with gold, platinum, and other metal alloys.
  • Requires the ability to follow MSDS guidelines for polishing materials.
  • Requires the ability to work the grime of polishing products.
  • Require the ability to use manufacturing equipment safely. 
  • Requires the ability to follow and adhere to manufacturing safety guidelines, and policy and procedures
  • Requires the use of Personal Protective Equipment.

Cultural competencies: 

  • Customers First: Every position in Forever Companies is there to create new customers and ensure they’re happy.
  • Tribe: We’re dedicated to our employee’s growth and happiness and see ourselves as interconnected people with a common objective
  • Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
  • Candor: Provide honest feedback to those you work with and be open to receiving constructive criticism.
  • Vision: Know where the industry and company are headed and steer your role to ensure Forever Companies is headed in the right direction.
  • Execution: Once you know the task on hand, have the skills and drive to get it done on time and to a high degree.
  • Independent: Every member of the tribe should be self-starters that feel comfortable working without handholding or unnecessary oversight.
  • Smart: We expect our employees to come into their position with the necessary intelligence to be successful and to maintain their knowledge base. 
  • Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.

Standard Benefits:

  • Health/Dental/Life Insurance.
  • Short and long term disability
  • Paid Time Off and Flex Days Benefits.
  • Parental Leave
  • 401k

Soft benefits: 

Besides working for a fantastic company, doing something that is truly unique, inspiring, and is changing the world for the better, we offer a few other perks for all of our employees:

  • A true People First culture that is focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People. 
  • $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as extraordinary as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones. 
  • Casual environment: Leave the suit and tie at home; they’re not needed here.

Job Type: Full-time

Salary: Commensurate with experience

Working at
Forever Companies