Careers and Culture

Our organizational
3 P’s: purpose, parties
and pizza.

Our Purpose

Is to enable customers to own engagement rings and fine jewelry that represent a better value proposition, a better experience, and a morally, ethically, and environmentally superior choice.

Our Vision

To disrupt the legacy diamond business and become the most dominant, profitable, valuable and market-leading company for customers looking for an alternative to mined diamonds.

Mission and Values

Our mission and values define how we operate as a company. How we do business and the decisions we make every day while working in and running the company should always be guided by these following five values:

One

Dedication to Our Customers

Treat customers as you would want your mother treated. Customer service is not a department, it’s our culture. Whatever your role may be, if you’re not serving the customer directly, you’re serving someone who does. For Forever Companies to succeed, we must all understand this: Our objective is to make our customers feel special and cared for. From the care we take in crafting a customer’s special piece, to the way we package it, to the way we sell it – we don’t disappoint them. In fact, we constantly find ways to surprise our customers with meaningful care, concern and above-and-beyond service.

Two

Dedication to Our Employee’s Growth and Happiness

Unhappy employees don’t make happy customers. We think of the company as a tribe: a group of interconnected people with a common objective. Every member of our tribe has responsibilities that help contribute to the success of the tribe, and the tribe has responsibilities to provide for the well-being of its members. If you are a member of this company, you are a member of our tribe and you will be honored and valued, supported and listened to. You will be given open and truthful assessments of your performance, and your opinion and voice will be considered and respected. We spend a third of our lives at work, and you will have a safe, secure, fun and positive place to do that work. If you are ambitious, talented and effective, and want to advance your career, we will invest in you and help you on that path.

Three

Dedication to Profitability

If we don’t make money we can’t do cool and rewarding things. Profitable companies are fun to work for. They compensate their people well, create opportunities for advancement and growth, and they have an atmosphere of success and accomplishment. Unprofitable companies are faced with tough and energy-sapping decisions and situations such as downsizing, no expansion capital, inability to reward achievers, and a dismal atmosphere of failure. Unprofitable companies suck to work for. We are all faced with multiple decisions everyday that affect profitability, and it is the ongoing responsibility of all of us to be mindful of profitability. It is in everyone’s best interest to build a sustainable, thriving and lasting organization.

Four

Communication and Candor

Without honest feedback, we make poor decisions. We act among ourselves with kindness and courtesy, but we also believe in the power of communication and straight-talking honest candor. We communicate and assess with respect, but also with frankness and with truth. There is no place for sugar-coating the facts, hoarding information, playing politics or hiding our true thoughts, feelings and ideas in an effort to be diplomatic, or worse, to protect our turf. Candor is a powerful force and in the long run is the kindest policy. Candor cuts through and clarifies. We simply don’t have time for anything else.

Five

Never Forget: We’re in the Joy Business

If we could measure it, our key metric would be tears of joy. We do something special here. We’re not selling tires, plumbing fixtures or machine tools. The products we make will often be given to mark the most important events in our customers’ lives: proposals, weddings, anniversaries, birthdays and many, many joyful holidays. It’s the engagement ring hidden in a nervous, hopeful groom’s pocket as he waits for the perfect moment, the anniversary band slipped onto a finger on a hand that’s held yours for fifty years, the special gift that’s kept back, tucked away until the kids are finished opening and you have a moment for just you and your wife on a Christmas morning. These moments are important and they will be remembered for lifetimes. The act of giving someone this beautiful, finely made token called “jewelry” can say so much. It’s special and different and we all must first, never forget how blessed we are to be in such a business, and never forget the responsibility we have to make the moment perfect.

Our Culture

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs.

We spend a quarter of our lives at work. That time can be drudgery or a joy, depending upon both the culture of the workplace and the attitude of the team member. At Forever Companies we do our part by supporting a culture that allows for creativity and innovation, and that values the work that each one of us does. It’s ALL important.

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs. The culture we have created has resulted in us winning multiple “Top Workplace” awards as well as having many, many team members who have chosen to spend a decade or more with us.

No matter how big we grow, or how successful we become, we never want to stop having fun. We never want to take ourselves too seriously. And we never want to stop feeling like a family… a renegade family that wants to change the world.

We’re Hiring

What everyone at Forever Companies gets:

  • Competitive salaries and great benefits.
  • Casual work environment.
  • Quarterly very specific evaluations and career guidance. You always know where you stand and what’s the next step in your career.
  • Full reimbursement and paid time off for approved educational expenses.
  • Our Sabbatical Program. After five years of full time employment, every Forever Companies employee is entitled to 30 days of paid time off and $5,000 in cash to pursue a life-enhancing adventure.
  • All of the free designer coffee and gourmet pizza you can consume from our Café.
  • Some really great parties and cool Forever Companies Swag!

Customer Service Representative

Forever Brands is a world leader in online and direct sales of innovative luxury jewelry products. Our three brands; Diamond Nexus, 1215 Engagement, and The Nexus Design Studio offer customers worldwide a range of exquisite engagement rings, fine jewelry, and fashion items sold directly through our websites and Contact Center. It’s fun to sell our products because they are highly emotional items that bring happiness to our clients. Our products celebrate hallmark moments in our client’s lives, weddings, anniversaries, birthdays, and merry holiday seasons. We’re not selling tires or nuts and bolts. We are selling things that bring real tears of joy to people’s eyes. It’s pretty cool. We earn our customer’s respect and admiration through sage advice, honest dialog and a willingness to go above and beyond. We look to recruit talent that is truly excited about the idea of helping people create magic moments that we get to be a part of. Sound like something that would motivate you every day?

We are currently looking to add a CSR to our team at our Franklin, Wisconsin, Corporate Headquarters.

Essential Duties and Responsibilities:

  • Develop and grow relationships with inbound customers.
  • Introduces customer to product and programs.
  • Setup and maintain customer information in CRM and ERP systems.
  • Collaborates with the customer to gather information regarding desired jewelry design.
  • Completes sales in a timely manner.
  • The ability to communicate with customers via phones and live chat.
  • Actively engages, communicates and supports customers through the sales process.
  • Actively communicates with all team members.
  • No outside sales or cold calling.

Skills & Qualifications:

  • Demonstrates sales skills with a successful record of attaining or exceeding monthly sales goals. High-end sales or luxury products preferred.
  • Able to work independently and make a decision in the best interest of the customer and the company.
  • Customer focused displaying active listening skills.
  • Ability to build relationships, solve problems and impact and influence others.
  • Able to multi-task and prioritize activities according to importance and urgency.
  • Able to communicate effectively with customers, peers, and management.
  • Ability to work varied call center hours.
  • Must be Tech Savvy with ability and desire to learn new technology.
  • Must have a strong understanding of social media and live chat.
  • Computer Proficiency: Customer Management System (Magento / Salesforce), Word, Excel, Email, and Live Chat

Compensation and Benefits:

Standard Benefits: Health/Dental/LTD/Life Insurance. Supplemental Options for STD and LTD. Paid Time Off and Flex Days Benefits. 401k.

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • All the designer coffee and pizza you can drink or eat.
  • Hard working but laid back culture. Please follow us on Facebook, Instagram, Twitter, U-Tube and our internal blog at www.diamondnexus.com.

Web Developer

Forever Companies is a world leader in online and direct sales of innovative luxury jewelry products. Our three brands; Diamond Nexus, 1215 Engagement and Forever Artesian offer customers worldwide a range of exquisite engagement rings, fine jewelry and fashion items sold directly through our websites and Contact Center.

We are currently hiring a Web Designer/Developer at our Franklin, Wisconsin Corporate Headquarters, who will provide a high level of service and support to our multiple brand operations. We are looking to hire an experienced web developer with a proven track record of developing and supporting dynamic websites and online applications.

Primary Responsibilities:

  • Participate in the design and development of our business-to-consumer e-commerce sites
  • Ensure strong site functionality and a best-in-class customer experience
  • Optimize site conversion and ROI
  • Participate in the design and development of web forms with integration to relational databases
  • API programming to 3rd party systems including payment systems and email service providers
  • Work with our Marketing Department to be jointly responsible for the design of web pages
  • Assist IT Management Team in planning of overall company strategy regarding web properties
  • Search engine optimization using Moz or similar tools
  • To monitor and optimize web site technical performance.

Minimum Skills/Qualifications:

  • Minimum of 2-3 years full-time experience with HTML, CSS, Javascript, JSON, AJAX
  • LAMP (Linux, Apache, mySQL, PHP) environment
  • MVC architecture knowledge
  • Object-oriented development mentality
  • CMS (WordPress, Drupal, Joomla, etc)
  • Photoshop experience
  • Artistic sense of web design
  • Ability to work with and communicate clearly with non technical end user
  • A passion to use technology to solve business challenges
  • Good organization skills and attention to detail
  • Ability to work in a fast-paced environment and handle multiple projects
  • Independent and team worker

Pluses include:

  • Experience with Magento or other business-to-consumer e-commerce software
  • Knowledge of Google Analytics, AdWords, Tag Manager, Merchant Center, etc.
  • Experience with integrating web sites to Email Service Providers (Listrak, ConstantContact)
  • Knowledge of Payment systems (Authorize.net, Paypal)
  • Experience with Order Management/ERP (Fishbowl) and/or CRM (Salesforce) systems
  • Bachelor Degree Preferred

Compensation and Benefits:

Excellent benefits package including: Health/Dental/Disability and Life Insurance. Supplemental Options for STD and LTD. Paid Time Off, vacation and Flex Days Benefits. 401k

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • Employee Discounts and Incentives.
  • All the free designer coffee and pizza you can drink and eat in our Café.
  • Hard working but laid back culture in a very successful and fast growing company.
  • Hours: Monday – Friday, 9am-5pm; normally. During the Holiday season the hours can be longer and we work some weekends because we are Santa’s Workshop.
  • Wages: Highly competitive and based on experience.

Quality Control and Fulfillment Specialist

Forever Companies owns and operates Diamond Nexus, Forever Artisans, and 1215 Engagement. Mark Twain once remarked “They didn’t know it was impossible… so they did it.” We take this to heart every day.

We perfected a stone that is better than a mined diamond. It costs less, so we charge less. We made fine jewelry attainable and challenged marketing hypnotism that an engaged couple has to spend three months’ salary on a ring. That’s ridiculous.

We created a special place in our Wisconsin workshops, where all the people we need to serve our customers are gathered under one roof: Designers, artisans, goldsmiths, customer care specialists, the folks who pack the boxes and load the trucks. We can talk to each other and solve problems. We work hard. We are committed to each other, and together we care for our customers like they are part of our family.

We are currently looking to add a Quality Control and Fulfillment Specialist to our team at our Franklin, Wisconsin, Corporate Headquarters.

Essential Duties and Responsibilities:

  • Receives and inspects products received from vendors according to current procedures.
  • Checks quality on orders picked from inventory and the Production Department.
  • Monitors communication with internal Customer Service department, internal Production Department, and external vendors.
  • Prepares, assembles, and tracks signature stone certifications.
  • Tracks stone usage, counts, and cycle, adjusts inventory.
  • Maintains a safe minimum of all stones by submitting a weekly purchase order to our vendor or by pulling stones on consignment with vendors in the short-term.
  • Completes appraisals for each brand: Diamond Nexus, 1215 Engagement, and Forever Artisans.
  • Maintains the work area and equipment in a clean and orderly condition.
  • Troubleshoots any order problems with the assistance of other team members.

Education and Experience:

  • Minimum of a high school diploma or equivalent.
  • Experience in the jewelry industry a plus.
  • Must have excellent written and verbal communication skills.

Job Knowledge, Skills, and Abilities:

  • Must have excellent computer skills and good knowledge of all Microsoft Office applications, especially Excel and Word.
  • Knowledge of inventory controls policies and procedures.
  • Knowledge of inventory management systems. Fishbowl Inventory Management system is a huge plus!!!
  • Excellent organizational skills.
  • Pays close attention to detail.

Physical Demands:

  • Required to sit for long periods of time.
  • Using a computer all day.
  • Requires ability to lift occasionally up to 20lbs.

Work Environment:

  • Work performed in an office environment.
  • Occasionally working in a shop environment where exposure to shop elements such as noise, dust, odors, and fumes is possible.
  • Will be required to perform other duties as requested, directed or assigned.

Compensation and Benefits:

Standard Benefits: Health/Dental/LTD/Life Insurance. Supplemental Options for STD and LTD. Paid Time Off and Flex Days Benefits. 401k.

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • Free pizza: Yup, all the frozen pizza you could ever want and a pizza oven that will cook it to perfection. Never go hungry again; we have you covered!
  • Free coffee: Who doesn’t love a good caffeine buzz? Our employees skip the Starbucks stop and enjoy all the designer coffee they want.
  • Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily employees get incentives and discounts to feed that desire.
  • Company parties: When you’re doing something as awesome as we do there are always new reasons to celebrate. We love getting everyone together throughout the year to bond with a few cold ones.
  • Casual environment: Leave the suit and tie at home; they’re not needed here.

Level 2 Bench Jeweler

As a Bench Jeweler at Forever Companies, you will work as part of a dynamic team a world-class jewelry production operation. You’ll craft jewelry for all of our Forever Companies brands and execute a multitude of tasks that all have the purpose of meeting our high quality standards, our production and delivery schedule, and most of all, the expectations of our customers. With every piece we create, our goal is to show our customers what a difference quality American manufacturing truly makes.

You will also have an opportunity to work with our master designers and metalsmiths and you will learn intricate techniques and state-of-the-art practices that will help you grow in your skills and job.

Functions:

Performs daily aspects of bench jeweler production including, stone setting; fabrication, refurbishing and repairs, sizing of Rings, and metal polishing.

Qualifications:

  • Bench Jeweler 1-3+ years experience
  • Stone Setting, must have experience setting center stones and various side stone styles.
  • Ring Sizing
  • Jewelry Repair
  • Experience with Gold, Platinum, and Silver setting, a plus
  • Knowledge of jewelers tools, equipment, and machinery
  • Attention to Detail and Quality.
  • Experience working in a manufacturing and high-volume production environment is a plus.

Physical Requirements:

  • The ability to lift up to 40 lb.
  • The ability to perform repetitive hand and eye procedures.
  • The knowledge and ability to work with standard jewelry chemicals.

Compensation and Benefits:

Excellent benefits package including: Health/Dental/Disability and Life Insurance. Supplemental Options for STD and LTD. Paid Time Off, vacation and Flex Days Benefits. 401k

  • Sabbatical Program: All Forever Companies employees after 5 years of full-time employment are offered up to $5000.00 and up to 30 Days paid time off to pursue an adventure that enlightens them as an individual and in returns grows them as an employee.
  • Employee Discounts and Incentives.
  • All the free designer coffee and pizza you can drink and eat in our Café.
  • Hard working but laid back culture in a very successful and fast growing company.
  • Hours: Monday – Friday, 7am-3pm; normally. During the Holiday season the hours can be longer and we work some weekends because we are Santa’s Workshop.
  • Wages: Highly competitive and based on experience.