Careers and Culture

We’re changing the world one perfectly grown diamond at a time, and having an amazing time doing it. Join us.

Our Purpose

To empower customers to own engagement rings and fine jewelry that represent a superior value proposition, and an ethically and environmentally better choice.

Our Vision

To disrupt the legacy diamond business and become the most dominant, profitable, valuable and market-leading company for customers looking for an alternative to mined diamonds.

Our Values

Our values define how we, the owners, employees and stakeholders of forever companies operate. How we do business and the decisions we make every day while working in and running the company. We will always be guided by these following five values:


Dedicated to Our Customers

Treat customers as you would want your mother (or yourself) treated.

Customer service is not a department, it’s our culture. Whatever your role may be, if you’re not serving the customer directly, you’re serving someone who does.

For Forever Companies, and you, to succeed, we must all understand this:  Our objective is to make our customers feel special and cared for. From the care we take in crafting a customer’s special piece, to the way we package it, to the way we sell it, to the way we service it – we don’t disappoint them. In fact, we constantly find ways to surprise our customers with meaningful care, concern and above-and-beyond service. We treat them with love and respect, we don’t ever oversell or try to talk them into a sale that’s not right for them.

This means that once in a while we may take a loss on a customer’s order. That’s OK. We trust our people to balance what’s good for the company and what it takes to make it right for the customer and make the best long-term decision.


Dedicated to Our Employee’s Growth and Happiness

Unhappy employees don’t make happy customers.

We think of the company as a tribe: a group of interconnected people with a common objective. Every member of our tribe has responsibilities that help contribute to the success of the tribe, and the tribe has responsibilities to provide for the well-being of its members.

If you are a member of this company, you are a member of our tribe and you will be honored and valued, supported and listened to. You will be given open and truthful assessments of your performance, and your opinion and voice will be considered and respected.

We spend a third of our lives at work, and you will have a safe, secure, fun and positive place to do that work. If you are ambitious, talented and effective, and want to advance your career, we will invest in you and help you on that path.


Dedicated to Profitability

If we don’t make money we can’t do cool and rewarding things.

Profitable companies are fun to work for. They compensate their people well, have great work environments and job security, create opportunities for advancement and growth, and they have an atmosphere of success and accomplishment.

Unprofitable companies are faced with tough and energy-sapping decisions and situations such as downsizing, no expansion capital, inability to reward achievers, no upward mobility, and a dismal atmosphere of failure. Unprofitable companies suck to work for.

We are all faced with multiple decisions every day that affect profitability, and it is the ongoing responsibility of all of us to be mindful of profitability. It is in everyone’s best interest to build a sustainable, thriving and lasting organization.


Communication and Candor

Without open talk and honest feedback, we make poor decisions.

We act among ourselves with kindness and courtesy, but we also believe in the power of communication and straight-talking honest candor. We communicate and assess with respect, but also with frankness and with truth. We confront issues directly, but always from the standpoint of caring personally.

We don’t long tolerate hoarding information, playing politics or hiding our true thoughts, feelings and ideas in an effort to be diplomatic, or worse, to protect our turf. We value those who speak truth to power.

All our team members have the right to and should expect honest and timely feedback on their performance and their career path. Likewise everyone in the company needs to have the trust and confidence that our culture, leadership and our tribe will protect anyone speaking their mind. While personal attacks are never acceptable, ideological disagreements about our business decisions, our systems and processes, and our business plans are—in fact they are welcomed. If you want to affect the direction of the company, speak up. You will be heard.


Never Forget: We’re in the Joy Business

If we could measure it, our key metric would be tears of joy.

We do something special here. We’re not selling tires, T-shirts or plumbing fixtures. The products we make will often be given to mark the most important events in our customers’ lives. Proposals, weddings, anniversaries, birthdays and many, many Christmases.

It’s the engagement ring waiting in a nervous, hopeful groom’s pocket as he waits for the perfect moment, the anniversary band slipped onto a finger on a hand that’s held yours for fifty years, the special gift that’s kept back, tucked away until the kids are finished opening and you have a moment for just you and your wife on a Christmas morning.

These moments are important and they will be remembered for lifetimes. The act of giving someone this beautiful, finely made thing called “jewelry” can say so much. It’s special and different and we all must first, never forget how blessed we are to be in such a business, and never forget the responsibility we have to make the moment perfect.

Our Culture

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs.

We spend a quarter of our lives at work. That time can be drudgery or a joy, depending upon both the culture of the workplace and the attitude of the team member. At Forever Companies we do our part by supporting a culture that allows for creativity and innovation, and that values the work that each one of us does. It’s ALL important.

We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs. The culture we have created has resulted in us winning multiple “Top Workplace” awards as well as having many, many team members who have chosen to spend a decade or more with us.

No matter how big we grow, or how successful we become, we never want to stop having fun. We never want to take ourselves too seriously. And we never want to stop feeling like a family… a renegade family that wants to change the world.

We’re Hiring

What everyone at Forever Companies gets:

  • Competitive salaries and great benefits.
  • Casual work environment.
  • Quarterly very specific evaluations and career guidance. You always know where you stand and what’s the next step in your career.
  • Full reimbursement and paid time off for approved educational expenses.
  • All of the free designer coffee and gourmet pizza you can consume from our Café.
  • Some really great parties and cool Forever Companies Swag!

Entry Level Customer Care Advisor

We are looking for energetic change makers with a desire to excel in personal growth. We have a “work hard- play hard” mentality and need outgoing individuals interested in joining our fast paced team. Primarily responsible for providing entry level assistance to customers with their jewelry purchases. High level execution of daily tasks to ensure customer requests are handled in an accurate and timely manner.

Job Duties

  • Authorize sales price adjustment refunds
  • Send appropriate paperwork for warranty and repair services
  • Send customers appropriate paperwork for refunds and exchanges
  • Utilizing retention methods to reduce returns and convert to exchanges
  • Edit orders, customer request, and work with Fulfillment to make necessary updates
  • Answer inbound Customer Care emails through salesforce
  • Answer inbound Customer Care calls related to web orders
  • Assist with outbound customer care issues as notified by Fulfillment
  • Maintain a high level of Customer Satisfaction
  • Personal growth through industry education for career advancement

Minimum Qualifications

  • Education, Training and Experience Guidelines:  High school diploma OR GED equivalent; previous experience in customer service, great etiquette in telecommunication and written communication, Experience using Microsoft Excel, and Google Drive preferred but not required.

Skills In:

  • Using initiative, discretion, and judgment within established procedures, guidelines, and rules.
  • Defining problems, establishing facts, and drawing valid conclusions.
  • Managing situations requiring diplomacy, fairness, firmness, and sound judgment.
  • Performing basic mathematical calculations.
  • Researching and developing practical solutions to customer issues or problems.
  • Multi-tasking and performing efficient time management.
  • Providing efficient customer service.
  • Operating a personal computer and various software applications.
  • Establishing and maintaining cooperative working relationships with managers, supervisors, employees, and customers.
  • Ability to operate under high stress conditions.

Bench Jeweler

Forever Companies is a world leader in online and direct sales of innovative luxury jewelry products. Our three brands; Diamond Nexus, 12Fifteen Diamonds, and Forever Artisans, offer customers worldwide a range of exquisite engagement rings, fine jewelry, and fashion items sold directly through our websites and Contact Center.

It’s fun to produce our products because they are highly emotional items that bring happiness to our clients. Our products celebrate hallmark moments in our client’s lives, weddings, anniversaries, birthdays, and merry holiday seasons. We’re not producing tires or nuts and bolts. We are producing things that bring real tears of joy to people’s eyes. It’s pretty cool.

We earn our customer’s respect and admiration through sage advice, honest dialog, and a willingness to go above and beyond. We look to recruit talent that is truly excited about the idea of helping people create magic moments that we get to be a part of. Sound like something that would motivate you every day?

We are currently seeking an individual to join our production department as a full-time bench jeweler.

We have an active production department consisting of 10 Team Members, including Master Jewelers, Bench Jewelers, Finisher, and a Polisher. We are looking for experienced jewelers, with production experience, to join our team.

Job Description

The jeweler works as part of a team member in an established jewelry production department.

Performs daily aspects of being a bench production jeweler including, stone setting; fabrication, refurbishing, and repairs, sizing of Rings, and metal polishing.


  • Bench Jeweler minimum 8+ years experience
  • Stone Setting: Must be experienced in basic and intricate stone setting.
  • Experience setting stones with a microscope.
  • Ring Sizing
  • Jewelry Repair
  • Experience with Gold Platinum, and Silver setting.
  • Knowledge of jewelers tools equipment and machinery.
  • Knowledge of casting is a plus
  • Attention to Detail and Quality.
  • Manufacturing/Production Experience a Plus

Physical Requirements

  • The ability to lift up to 40 lbs.
  • The ability to perform repetitive hand and eye procedures.
  • The ability to work standard jewelry chemicals.

IT Assistant

We are looking for an energetic, positive, and motivated person to become a member of the IT department, this position is responsible for providing support for all users across the multiple platforms that are used by Forever Companies employees. This role requires strong technical skills as well as excellent communication and customer service skills. This position reports to the Sr IT Admin.

Essential Job Responsibilities

  • Troubleshoot and resolve hardware, software and applications issues
  • Closing and escalate tickets as needed.
  • Creating purchase orders for IT related equipment PCs/Laptops/Printers ect…
  • Create and maintain Users/Groups/Permission across all systems.
  • Running/Repairing CAT6 cable in the building.
  • Maintaining Helpdesk and provide support to users.
  • Evaluate/work tickets to determine if proper resolution.
  • Performs other duties as requested or required.

Minimum Qualifications

  • 1-2 years hands on experience of TCP/IP and cabling
  • 2+ years of Microsoft Windows 7 or higher, Mac, Linux
  • 1-2 years of software/application support
  • 1-2 years of MS Office Products use and support
  • 1-2 years of MS Server 2012/2016 support
  • Knowledge of PC Hardware Systems, general interface and mobile/smart devices
  • Ability to lift 50+ lbs


  • 1-3 years Customer Service related role
  • Associated level degree or the pursuit of a degree in the IT field.


  • Understanding of Cisco Networking Products
  • A+ Certification
  • Network+ Certification
  • Salesforce Knowledge
  • ERP Knowledge
  • MS Certifications