Our Purpose
To empower customers to own engagement rings and fine jewelry that represent a superior value proposition, and an ethically and environmentally better choice.
Careers and Culture
We’re changing the world one perfectly grown diamond at a time, and having an amazing time doing it. Join us.
One
Dedicated to Our Customers
Treat customers as you would want your mother (or yourself) treated.
Customer service is not a department, it’s our culture. Whatever your role may be, if you’re not serving the customer directly, you’re serving someone who does.
For Forever Companies, and you, to succeed, we must all understand this: Our objective is to make our customers feel special and cared for. From the care we take in crafting a customer’s special piece, to the way we package it, to the way we sell it, to the way we service it – we don’t disappoint them. In fact, we constantly find ways to surprise our customers with meaningful care, concern and above-and-beyond service. We treat them with love and respect, we don’t ever oversell or try to talk them into a sale that’s not right for them.
This means that once in a while we may take a loss on a customer’s order. That’s OK. We trust our people to balance what’s good for the company and what it takes to make it right for the customer and make the best long-term decision.
Two
Dedicated to Our Employee’s Growth and Happiness
Unhappy employees don’t make happy customers.
We think of the company as a tribe: a group of interconnected people with a common objective. Every member of our tribe has responsibilities that help contribute to the success of the tribe, and the tribe has responsibilities to provide for the well-being of its members.
If you are a member of this company, you are a member of our tribe and you will be honored and valued, supported and listened to. You will be given open and truthful assessments of your performance, and your opinion and voice will be considered and respected.
We spend a third of our lives at work, and you will have a safe, secure, fun and positive place to do that work. If you are ambitious, talented and effective, and want to advance your career, we will invest in you and help you on that path.
Three
Dedicated to Profitability
If we don’t make money we can’t do cool and rewarding things.
Profitable companies are fun to work for. They compensate their people well, have great work environments and job security, create opportunities for advancement and growth, and they have an atmosphere of success and accomplishment.
Unprofitable companies are faced with tough and energy-sapping decisions and situations such as downsizing, no expansion capital, inability to reward achievers, no upward mobility, and a dismal atmosphere of failure. Unprofitable companies suck to work for.
We are all faced with multiple decisions every day that affect profitability, and it is the ongoing responsibility of all of us to be mindful of profitability. It is in everyone’s best interest to build a sustainable, thriving and lasting organization.
Four
Communication and Candor
Without open talk and honest feedback, we make poor decisions.
We act among ourselves with kindness and courtesy, but we also believe in the power of communication and straight-talking honest candor. We communicate and assess with respect, but also with frankness and with truth. We confront issues directly, but always from the standpoint of caring personally.
We don’t long tolerate hoarding information, playing politics or hiding our true thoughts, feelings and ideas in an effort to be diplomatic, or worse, to protect our turf. We value those who speak truth to power.
All our team members have the right to and should expect honest and timely feedback on their performance and their career path. Likewise everyone in the company needs to have the trust and confidence that our culture, leadership and our tribe will protect anyone speaking their mind. While personal attacks are never acceptable, ideological disagreements about our business decisions, our systems and processes, and our business plans are—in fact they are welcomed. If you want to affect the direction of the company, speak up. You will be heard.
Five
Never Forget: We’re in the Joy Business
If we could measure it, our key metric would be tears of joy.
We do something special here. We’re not selling tires, T-shirts or plumbing fixtures. The products we make will often be given to mark the most important events in our customers’ lives. Proposals, weddings, anniversaries, birthdays and many, many Christmases.
It’s the engagement ring waiting in a nervous, hopeful groom’s pocket as he waits for the perfect moment, the anniversary band slipped onto a finger on a hand that’s held yours for fifty years, the special gift that’s kept back, tucked away until the kids are finished opening and you have a moment for just you and your wife on a Christmas morning.
These moments are important and they will be remembered for lifetimes. The act of giving someone this beautiful, finely made thing called “jewelry” can say so much. It’s special and different and we all must first, never forget how blessed we are to be in such a business, and never forget the responsibility we have to make the moment perfect.
We spend a quarter of our lives at work. That time can be drudgery or a joy, depending upon both the culture of the workplace and the attitude of the team member. At Forever Companies we do our part by supporting a culture that allows for creativity and innovation, and that values the work that each one of us does. It’s ALL important.
We look at the people who make up our company as a tribe. A group of interconnected people who share a common goal and who have each other’s backs. The culture we have created has resulted in us winning multiple “Top Workplace” awards as well as having many, many team members who have chosen to spend a decade or more with us.
No matter how big we grow, or how successful we become, we never want to stop having fun. We never want to take ourselves too seriously. And we never want to stop feeling like a family… a renegade family that wants to change the world.
Behind the scenes
at Forever Companies
Creative Development
Voices from our Creative Marketing Imagineers, Digital Developers and Engineering Magicians.
Product Creation
Voices from our Makers, Manufacturers and Supply Chain Wizards.
Forever Companies Culture
We asked our people what working at FC means to them. They answered, and we loved what they had to say.We’re Hiring
What everyone at Forever Companies gets:
- Competitive salaries and great benefits.
- Casual work environment.
- Quarterly very specific evaluations and career guidance. You always know where you stand and what’s the next step in your career.
- Full reimbursement and paid time off for approved educational expenses.
- All of the free designer coffee and gourmet pizza you can consume from our Café.
- Some really great parties and cool Forever Companies Swag!
Customer Care Advisor
We are Forever Companies, and we are an extremely fast-growing and dynamic technology and eCommerce business centered in the jewelry and fashion marketplace.
Our mission is to disrupt the $70 billion dollar legacy mined diamond and precious gemstone industry with our lab-created diamond and jewelry products and to become the dominant and most valuable company in that expanding and exciting new world. The purpose of our mission is to help improve the environment by ending the practice of destructive diamond and gem mining as well as end the ethical concerns of “blood” or conflict diamonds.
Our three brands, Diamond Nexus, 12FIFTEEN Diamonds, and Forever Artisans, are re-inventing the jewelry industry and are supported by our vertically integrated internal business operations which span manufacturing, fulfillment, customer care, marketing, and technology development.
The Job:
Our Customer Care Advisors are responsible for developing personal relationships with our customers, assisting with questions, post purchase requests, and helping to create moments of joy.
The Challenge:
We strive for best-in-class customer service. The lab-grown and lab-created jewelry industry is constantly evolving. Customers rely on us to help educate on the newest technologies, truths, and benefits of lab-grown and lab-created jewelry. You will need to have a constant thirst for continuous learning of new developments in the jewelry industry.
Reports to:
Customer Care Manager
How you will spend your time:
- Assisting Customers with Refund, Exchange and Warranty Requests
- Educate our customers on the various product offering and their benefits
- Respond to inbound Customer Care inquiries
- Assist our Fulfillment department with providing solutions for quality issues related to orders
- Maintain a high level of Customer Satisfaction
- Personal growth through industry education for career advancement
What we need:
- Minimum of a high school diploma or equivalent (No college degree needed, but be able to demonstrate skills, communication ability and show us how you learn)
- Three or more years experience in customer service, sales, or a related position
- Experience working with a CRM or similar
- Basic knowledge of the use of Excel or Google spreadsheets.
- Experience in the jewelry industry a plus
- Proficiency in computer applications
- Excellent verbal and written communication skills
- Exceptional organization skills and a strong work ethic
- Exceptional critical thinking and problem-solving skills
- Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
- Ability to work independently with little to no supervision, utilizing efficient time management skills
Cultural competencies:
- People First: We measure our success by how we touch the lives and empower the growth of our people. Unhappy people do not make happy customers.
- Customers Next: Every position in Forever Companies is there to create new customers and ensure they’re happy.
- Tribe: We’re dedicated to our employee’s growth and happiness and see ourselves as interconnected people with a common objective
- Analytical: Know your numbers, why they’re essential to the organization, and deliver them consistently.
- Candor: Provide honest feedback to those you work with and be open to receiving constructive criticism.
- Vision: Know where the industry and company are headed and steer your role to ensure Forever Companies is headed in the right direction.
- Execution: Once you know the task on hand, have the skills and drive to get it done on time and to a high degree.
- Independent: Every member of the tribe should be self-starters that feel comfortable working without hand-holding or unnecessary oversight.
- Smart: We expect our employees to come into their position with the necessary intelligence to be successful and maintain their knowledge base.
- Creative: All positions in Forever Companies will require you to solve problems in new and unique ways.
Compensation:
- $16/hr, plus commission based on sales
Standard Benefits:
- Health/Dental/Life Insurance.
- Short and Long Term Disability
- Paid Time Off and Flex Days Benefits.
- Parental Leave
- 401k
Soft benefits:
Besides working for a fantastic company, doing something that is truly unique, inspiring and is changing the world for the better, we offer a few other perks for all of our employees:
- A true People First culture that is focused on having your back and helping you be all you can be with education, training, career pathing, regular one-on-one meetings with management, and honest and frequent feedback and assistance. Our Leadership Principle is: We Measure Success by How We Touch the Lives and Empower the Success of our People.
- $50 monthly to our well-stocked employee café to purchase coffee, snacks, lunch, etc…
- Employee discounts: It’s hard to look at bling all day long and not create a solid wish list. Luckily, employees get incentives and discounts to feed that desire.
- Company parties: When you’re doing something as extraordinary as we do, there are always new reasons to celebrate. We love getting everyone together throughout the year to bond over a few cold ones.
- Casual environment: Leave the suit and tie at home; they’re not needed here.
Job Type:
Full-time, rotating shifts to include night and weekend shifts
Working at
Forever Companies
